"Excellence Through Experience"
This is our strapline and it's a phrase that means a lot to us. But what does it really mean?
Excellence
Excellence (noun): the quality of being outstanding or extremely good.
Excellence is a term that is easily articulated yet significantly more challenging to attain; however, it remains at the core of our operations.
Our philosophy revolves around continuous improvement and striving to surpass the standards set by others. This commitment manifests in various aspects of our work, including maintaining transparency and approachability throughout the sales process, ensuring that both a project manager and a surveyor are present at surveys for optimal preparedness, and prioritizing proper installation methods over speed and convenience. We emphasize meticulous attention to detail, maintaining a clean and organized work environment, and addressing post-installation issues swiftly and effectively. Our goal is not only to resolve any problems permanently but also to implement measures that prevent them from arising in the first place.
One of Spectrum's surveys
Experience
Achieving excellence is inherently tied to experience—particularly the right kind of experience. We possess extensive expertise across all facets of our business, from sales to surveying to installation. Our products are highly technical, and we believe it is essential to have a comprehensive understanding of them to develop precise specifications and ensure their flawless installation and adjustment. We have been exclusively supplying three brands for over 13 years, giving us unparalleled familiarity with these products in the UK market.
One of our key strategies for achieving excellence is our commitment to employing salaried installers in an industry that mostly relies on subcontractors. This approach allows us to train our team to meet the high standards we uphold and to cultivate their expertise in the three brands we represent. Our lead installers have been with us for a minimum of eight years, and many have been part of our team even longer. Their deep integration into the company fosters a strong sense of pride in their work, contributing significantly to our overall commitment to excellence.
