In 2016 we were first awarded the highest level Internorm can award to a partner: 1st Window Partner, Gold Level. We have continued to achieve that level every year since.
This means we meet all the criteria for 1st Window Partner, but went the extra mile to provide an even better level of service
There are many Internorm dealers and distributors across Europe but the status of 1st Window Partner is reserved for the best partners in each country.
We are also an Internorm GOLD Partner. This is the highest level of Internorm dealer and one of only a handful in the UK, so you know you really are are dealing with the best.
To achieve 1st Window Partner, we had to meet a strict multi-point criteria set down by Internorm which includes the following:
Exceptional Service
We must providing a level of service above and beyond a normal dealership — something we have always prided ourselves on anyway.
Exceptional Product Knowledge
We have to ensure all our staff have exceptionally good product knowledge and training to ensure that you receive the right advice when making your decisions.
Exceptional Installation
Our installers must be experienced and highly trained, including regular training by Internorm in the UK and in Austria, to ensure your products are installed correctly and to the highest standards, first time around. Our teams must operate in a tidy and professional manner at all times and clean up during and after the installation.
Exceptional Showroom
Our showroom has to meet a demanding standard set by Internorm, with a full Internorm range, regularly refreshed to include the latest products, and provide a pleasant and welcoming atmosphere. Out-of-hours appointments must be available.
Exceptional Project Management
We are expected to manage your project in a highly professional manner at all times, keeping you informed as your project progresses, and contacting you after the installation to ensure you are completely happy with your products and the installation.
Additionally as a 1st Window Partner, in the unlikely event that we are unable to complete your project, Internorm will be able to step in and take over the contract. This means you have absolute confidence that your project will be completed, at no extra cost.
